{"id":65,"date":"2026-01-19T18:35:42","date_gmt":"2026-01-19T18:35:42","guid":{"rendered":"https:\/\/help.ministrycentral-europe.org\/?post_type=epkb_post_type_1&#038;p=65"},"modified":"2026-01-19T20:12:18","modified_gmt":"2026-01-19T20:12:18","slug":"content-platform-documentation-operations-guide","status":"publish","type":"epkb_post_type_1","link":"https:\/\/help.ministrycentral-europe.org\/?epkb_post_type_1=content-platform-documentation-operations-guide","title":{"rendered":"Content, Platform &#038; Documentation Operations Guide"},"content":{"rendered":"<p><strong>MinistryCentral Europe<\/strong><\/p>\n<p>Below is a <strong>role-segmented \u201cIntroductory Course Guide\u201d<\/strong>, to be:<\/p>\n<ul>\n<li>Published in <strong>Echo KB<\/strong> (Operations &amp; Contributors)<\/li>\n<li>Used as a <strong>self-paced onboarding path<\/strong><\/li>\n<li>Referenced by team leads when onboarding new contributors<\/li>\n<li>Extended later into short Loom walkthroughs or checklists<\/li>\n<\/ul>\n<p>This is a <strong>single master guide<\/strong>, followed by <strong>role-specific learning paths<\/strong>.<\/p>\n<hr \/>\n<h2>Contents<\/h2>\n<ol>\n<li><a href=\"https:\/\/www.notion.so\/Content-Platform-Documentation-Operations-Guide-2ed7ebc9682b8090a8f8cdba98b16939?pvs=21\">Purpose of This Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.notion.so\/Content-Platform-Documentation-Operations-Guide-2ed7ebc9682b8090a8f8cdba98b16939?pvs=21\">How to Use This Guide<\/a><\/li>\n<li><a href=\"https:\/\/www.notion.so\/Content-Platform-Documentation-Operations-Guide-2ed7ebc9682b8090a8f8cdba98b16939?pvs=21\">Universal Orientation<\/a><\/li>\n<li><a href=\"https:\/\/www.notion.so\/Content-Platform-Documentation-Operations-Guide-2ed7ebc9682b8090a8f8cdba98b16939?pvs=21\">Role-Based Learning Paths<\/a><\/li>\n<li><a href=\"https:\/\/www.notion.so\/Content-Platform-Documentation-Operations-Guide-2ed7ebc9682b8090a8f8cdba98b16939?pvs=21\">Learning Philiosophy<\/a><\/li>\n<li><a href=\"https:\/\/www.notion.so\/Content-Platform-Documentation-Operations-Guide-2ed7ebc9682b8090a8f8cdba98b16939?pvs=21\">How This Guide Evolves<\/a><\/li>\n<li><a href=\"https:\/\/www.notion.so\/Content-Platform-Documentation-Operations-Guide-2ed7ebc9682b8090a8f8cdba98b16939?pvs=21\">Summary<\/a><\/li>\n<\/ol>\n<hr \/>\n<h2><strong>Introductory Operations &amp; Contribution Guide<\/strong><\/h2>\n<p><strong>(Role-Based Learning Paths)<\/strong><\/p>\n<hr \/>\n<h1><strong>1. Purpose of This Guide<\/strong><\/h1>\n<p>This guide helps contributors, administrators, and creators <strong>understand how MinistryCentral Europe operates<\/strong>, what documents matter to them, and <strong>in what order they should read them<\/strong>.<\/p>\n<p>It is intentionally <strong>role-based<\/strong>:<\/p>\n<ul>\n<li>Not everyone needs to read everything<\/li>\n<li>No one should be overwhelmed<\/li>\n<li>Each role has a clear, minimal learning path<\/li>\n<\/ul>\n<blockquote><p>You are not expected to master the whole system\u2014only the part you touch.<\/p><\/blockquote>\n<hr \/>\n<h1><strong>2. How to Use This Guide<\/strong><\/h1>\n<ol>\n<li>Identify your role (or closest match)<\/li>\n<li>Follow the learning path <strong>in order<\/strong><\/li>\n<li>Stop when your role\u2019s path ends<\/li>\n<li>Bookmark the remaining documents for reference only<\/li>\n<\/ol>\n<p>Each document listed below is part of the <strong>Operations &amp; Contributors<\/strong> section of the Knowledge Base.<\/p>\n<p>This Operations Guide provides <strong>orientation<\/strong> and <strong>context<\/strong>. It does not <strong>replace<\/strong> the canonical governance documents listed above.<\/p>\n<hr \/>\n<h1><strong>3. Universal Orientation<\/strong><\/h1>\n<p><strong>All contributors must read these first, in order.<\/strong><\/p>\n<h3><strong>Step 1 \u2014 Operating Model &amp; Authority<\/strong><\/h3>\n<p>\ud83d\udcc4 <strong>Content, Platform &amp; Documentation Operations Guide<\/strong><\/p>\n<p><strong>Why:<\/strong><\/p>\n<p>Explains how the system works, where truth lives, and how decisions are made.<\/p>\n<p><strong>You will understand:<\/strong><\/p>\n<ul>\n<li>What is canonical (Echo KB)<\/li>\n<li>What Notion is for<\/li>\n<li>How content flows from idea to publication<\/li>\n<li>Why guardrails exist<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>Step 2 \u2014 Knowledge Base Structure<\/strong><\/h3>\n<p>\ud83d\udcc4 <strong>How the Platform Works<\/strong><\/p>\n<p><strong>Why:<\/strong><\/p>\n<p>Gives you a mental map of the system before you touch anything.<\/p>\n<p><strong>You will understand:<\/strong><\/p>\n<ul>\n<li>User vs Operations documentation<\/li>\n<li>Where your work will appear<\/li>\n<li>How users experience the system<\/li>\n<\/ul>\n<hr \/>\n<h1>4. Governance Framework<\/h1>\n<p>MinistryCentral Europe documentation is governed by a small set of canonical documents that define authority, lifecycle, workflow, and change control.<\/p>\n<p>For details, see:<\/p>\n<ul>\n<li>Canonical Authority Model<\/li>\n<li>Status Lifecycle &amp; Canonical Rules<\/li>\n<li>Change Management Rules<\/li>\n<li>Documentation Workflow<\/li>\n<\/ul>\n<h1><strong>5. Role-Based Learning Paths<\/strong><\/h1>\n<hr \/>\n<h2><strong>A. General Contributors<\/strong><\/h2>\n<p><em>(Occasional helpers, subject-matter contributors, reviewers)<\/em><\/p>\n<h3><strong>Required Reading (in order)<\/strong><\/h3>\n<ol>\n<li>\ud83d\udcc4 <strong>Operating Principles (Excerpt)<\/strong>Focus on:\n<ul>\n<li>Canonical authority<\/li>\n<li>No silent changes<\/li>\n<li>Templates-first mindset<\/li>\n<\/ul>\n<\/li>\n<li>\ud83d\udcc4 <strong>Documentation Contribution Guide<\/strong>Focus on:\n<ul>\n<li>How to contribute safely<\/li>\n<li>Word vs Notion vs KB<\/li>\n<li>What happens after you submit content<\/li>\n<\/ul>\n<\/li>\n<li>\ud83d\udcc4 <strong>Status Lifecycle (Draft \u2192 Published)<\/strong>Focus on:\n<ul>\n<li>What \u201cApproved\u201d means<\/li>\n<li>When something becomes official<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<h3><strong>Optional<\/strong><\/h3>\n<ul>\n<li>\ud83c\udfa5 Loom: <em>\u201cHow documentation moves from idea to KB\u201d<\/em><\/li>\n<\/ul>\n<p><strong>You do NOT need to read:<\/strong><\/p>\n<ul>\n<li>Technical governance<\/li>\n<li>CSS or Elementor rules<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>B. Content Editors<\/strong><\/h2>\n<h3><strong>Required Reading (in order)<\/strong><\/h3>\n<ol>\n<li>\ud83d\udcc4 <strong>Content, Platform &amp; Documentation Operations Guide<\/strong> (full)<\/li>\n<li>\ud83d\udcc4 <strong>Documentation Contribution Guide<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Content Editor Playbook<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Status Lifecycle &amp; Canonical Rules<\/strong><\/li>\n<\/ol>\n<h3><strong>Focus Areas<\/strong><\/h3>\n<ul>\n<li>Editorial consistency<\/li>\n<li>When to edit Notion vs KB<\/li>\n<li>When changes must be escalated<\/li>\n<li>How to prepare content for publication<\/li>\n<\/ul>\n<h3><strong>Optional<\/strong><\/h3>\n<ul>\n<li>\ud83c\udfa5 Loom: <em>\u201cEditing safely in Notion\u201d<\/em><\/li>\n<li>\ud83c\udfa5 Loom: <em>\u201cCommon KB cleanup mistakes\u201d<\/em><\/li>\n<\/ul>\n<hr \/>\n<h2><strong>C. Course Coordinators<\/strong><\/h2>\n<h3><strong>Required Reading (in order)<\/strong><\/h3>\n<ol>\n<li>\ud83d\udcc4 <strong>Operating Model &amp; Authority<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>LearnDash Content Strategy<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Course Coordinator Guide<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Video Usage Policy<\/strong><\/li>\n<\/ol>\n<h3><strong>Focus Areas<\/strong><\/h3>\n<ul>\n<li>Course structure vs lessons<\/li>\n<li>When to use video vs text<\/li>\n<li>Coordination with instructors<\/li>\n<li>Canonical expectations for learning content<\/li>\n<\/ul>\n<h3><strong>Optional<\/strong><\/h3>\n<ul>\n<li>\ud83c\udfa5 Loom: <em>\u201cCourse structure walkthrough\u201d<\/em><\/li>\n<\/ul>\n<hr \/>\n<h2><strong>D. Instructors \/ Teachers<\/strong><\/h2>\n<h3><strong>Required Reading (in order)<\/strong><\/h3>\n<ol>\n<li>\ud83d\udcc4 <strong>Instructor Orientation Guide<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Video Usage Policy<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Content Submission Basics<\/strong><\/li>\n<\/ol>\n<h3><strong>Focus Areas<\/strong><\/h3>\n<ul>\n<li>What you are responsible for<\/li>\n<li>What you are not expected to touch<\/li>\n<li>How your material is processed and published<\/li>\n<li>Where your content lives long-term<\/li>\n<\/ul>\n<h3><strong>Optional<\/strong><\/h3>\n<ul>\n<li>\ud83c\udfa5 Loom: <em>\u201cRecording expectations &amp; workflow\u201d<\/em><\/li>\n<\/ul>\n<p><strong>Instructors do NOT need to read:<\/strong><\/p>\n<ul>\n<li>Platform governance<\/li>\n<li>Notion database structure<\/li>\n<li>KB import mechanics<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>E. Media &amp; Video Contributors<\/strong><\/h2>\n<h3><strong>Required Reading (in order)<\/strong><\/h3>\n<ol>\n<li>\ud83d\udcc4 <strong>Video Usage Policy<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Media Intake &amp; Naming Standards<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Embedding &amp; Referencing Video in Documentation<\/strong><\/li>\n<\/ol>\n<h3><strong>Focus Areas<\/strong><\/h3>\n<ul>\n<li>Loom vs Vimeo usage<\/li>\n<li>Ownership and lifecycle of video<\/li>\n<li>Naming conventions<\/li>\n<li>Where video is embedded vs referenced<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>F. Web Platform Lead<\/strong><\/h2>\n<h3><strong>Required Reading (in order)<\/strong><\/h3>\n<ol>\n<li>\ud83d\udcc4 <strong>Content, Platform &amp; Documentation Operations Guide<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Platform &amp; Technical Governance Guide<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Elementor Do \/ Don\u2019t Guide<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Template &amp; Structure Strategy<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Change Management Rules<\/strong><\/li>\n<\/ol>\n<h3><strong>Focus Areas<\/strong><\/h3>\n<ul>\n<li>Protecting system integrity<\/li>\n<li>Enabling others without risk<\/li>\n<li>Enforcing boundaries kindly but firmly<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>G. Technical Steward \/ Platform Administrator<\/strong><\/h2>\n<h3><strong>Required Reading (in order)<\/strong><\/h3>\n<ol>\n<li>\ud83d\udcc4 <strong>Platform &amp; Technical Governance Guide<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Security, Backups &amp; Performance Policy<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Plugin &amp; Update Policy<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>CSS Governance Rules<\/strong><\/li>\n<li>\ud83d\udcc4 <strong>Emergency &amp; Rollback Procedures<\/strong><\/li>\n<\/ol>\n<h3><strong>Focus Areas<\/strong><\/h3>\n<ul>\n<li>Stability over speed<\/li>\n<li>Centralized authority<\/li>\n<li>Risk management<\/li>\n<li>System recoverability<\/li>\n<\/ul>\n<hr \/>\n<h1><strong>6. Learning Philosophy<\/strong><\/h1>\n<blockquote><p>You are not onboarding into a toolset.<\/p><\/blockquote>\n<blockquote><p>You are onboarding into a way of working in the team.<\/p><\/blockquote>\n<ul>\n<li>Read only what your role requires<\/li>\n<li>Revisit documents as reference, not study<\/li>\n<li>Ask before improvising<\/li>\n<li>Trust the guardrails\u2014they exist to help you<\/li>\n<\/ul>\n<hr \/>\n<h1><strong>7. How This Guide Evolves<\/strong><\/h1>\n<ul>\n<li>Each section may gain short Loom walkthroughs<\/li>\n<li>Checklists may be added per role<\/li>\n<li>No role path should exceed <strong>60\u201390 minutes<\/strong> total reading time<\/li>\n<\/ul>\n<p>If a role requires more than that, the system is becoming too complex.<\/p>\n<hr \/>\n<h1><strong>8. Summary (One Sentence per Role)<\/strong><\/h1>\n<ul>\n<li><strong>Contributors:<\/strong> \u201cI know how to help without breaking anything.\u201d<\/li>\n<li><strong>Editors:<\/strong> \u201cI know what is canonical and when to escalate.\u201d<\/li>\n<li><strong>Instructors:<\/strong> \u201cI teach; the system handles the rest.\u201d<\/li>\n<li><strong>Coordinators:<\/strong> \u201cI manage flow, not technology.\u201d<\/li>\n<li><strong>Platform Leads:<\/strong> \u201cI protect structure so others can move fast.\u201d<\/li>\n<\/ul>\n<hr \/>\n<h3><\/h3>\n<h4><!-- notionvc: f68d837f-cbf2-47e5-99f7-6e68b6a0b6e4 --><\/h4>\n<p><!-- notionvc: c56c883e-28a2-4026-9537-fd6710da4ef0 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide helps contributors, administrators, and creators understand how MinistryCentral Europe operates, what documents matter to them, and in what order they should read 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